PROBLEM SOLVING and DECISION MAKING
Problem solving and
decision-making are important skills for business and life. Problem-solving
often involves decision-making, and decision-making is especially important for
management and leadership. There are processes and techniques to improve
decision-making and the quality of decisions. Decision-making is more natural
to certain personalities, so these people should focus more on improving the
quality of their decisions.
Steps involved in Decision Making:
- Situation Analysis
- Valuing
- Priority Setting
- Problem Analysis
- Information Gathering
- Problem Definition
- Solution Analysis
- Implementation
Problem solving and decision making can be done in two ways:
a) Indiviually
b) Team
The yellow coloured cube is the most complex at it it
involves complexities due to the involvement of the group in which different
candidates may have different views regarding the problem. The one where both
the decision and implementation is done by individual is an example of
Craftsmanship. In Modern Management system all the decisions are made in
groups.
There is no such term like simple problem and complex problem. It all depends on how one analysis the cause of the problem. Once the cause is known, getting to the right solution depends on us. Getting to the root cause is the main criteria rather than categorizing the problem into simple or complex.